Refund Policy — openlance.ai

openlance.ai

Refund PolicyLast updated: June 2026This Refund Policy describes the circumstances under which openlance.ai (“we,” “us”) may issue refunds for purchases made through the Service. By making a purchase, you agree to this Refund Policy.1. Early Access PurchasesDuring the early access period, all purchases are made with the understanding that the Service is in active development. Features may be incomplete, change significantly, or be removed entirely. Early access pricing reflects this development status.Early access purchases are generally non-refundable, but we evaluate refund requests on a case-by-case basis. If you experience a critical issue that prevents you from using the core functionality of the Service and we are unable to resolve it within a reasonable time, we may offer a refund at our discretion.2. Subscription RefundsWhen subscription plans are introduced, the following refund conditions will apply: (a) you may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period; (b) you will retain access to paid features through the end of the billing period in which you cancel; (c) we generally do not provide refunds or credits for partial billing periods unless required by applicable law.3. Non-Refundable CasesThe following are explicitly non-refundable:(a) Purchases made more than 30 days prior to the refund request. (b) Purchases made with promotional credits, discounts, or referral rewards. (c) Add-on services or third-party integrations processed through external platforms (e.g., Vercel deployments, E2B sandbox credits). Refunds for these must be pursued directly with the third-party provider under their respective policies. (d) Charges resulting from your failure to cancel a subscription before the renewal date.4. How to Request a RefundTo request a refund, please contact us with the following information:(a) The email address associated with your account. (b) The date and amount of the purchase. (c) A brief description of the reason for your refund request.Email: hello@openlance.aiWe aim to respond to all refund requests within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days of approval. Processing times may vary by payment provider.5. ChargebacksIf you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account and withhold service access pending resolution of the dispute. We encourage you to reach out to us directly so we can address your concerns.6. Changes to This PolicyWe may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. The version in effect at the time of your purchase will govern that purchase.